The short version: once your account credentials have been delivered, the fee is not refundable — because that is the moment you received what you bought.
The evaluation fee buys access to an evaluation: a live MT5 account with a set balance, the rules that go with it, and the monitoring that scores it. That service is delivered in full the moment we email you the credentials. It is not a deposit, it is not held on your behalf, and it is not returned if the evaluation is not passed.
Once the credentials for the purchased account have reached you — normally by email, within minutes of payment — the fee is non-refundable. This is clause 4.3 of the Terms and it applies whether you traded the account, breached a rule on the first day, or never logged in at all.
The same applies to an account that fails. Failing an evaluation is one of its two possible outcomes, not a fault in what you were sold.
If we could not deliver your account because of a fault on our side, and cannot put it right, we refund that purchase in full. Email support@funded-capital.com with the address you paid from and we will find the order.
If you were charged twice for the same purchase, or charged an amount that does not match the price shown at checkout, tell us and we return the difference. We would rather find these ourselves, and we look — but tell us anyway.
Where the law where you live gives you a refund right we cannot contract out of, that right stands regardless of anything on this page.
Email us first. A chargeback opened without contacting us is treated as a breach of the Terms (clause 4.4) and ends access to the account, and we keep delivery confirmations and account activity to answer one. Almost every dispute we have seen would have been settled faster by an email — and if we got it wrong, we would rather refund you than argue with a bank about it.
Email support@funded-capital.com from the address on the order, say what you bought and when, and say what went wrong. A person reads it. We answer every refund request, including the ones we refuse, and we say why.
